Cookie Policy
What are Cookies?
In order to provide you with a more personalized and responsive service we need to remember and store information about how you use this website.
This is done using small text files called cookies. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time. That way, you don’t have to re-enter them when browsing around the site during the same visit. Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.
In short: A cookie is a small file of letters and numbers that we store on your browser and hard drive of your computer.
We use the following cookies:
Necessary cookies.
These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website.
Analytical and performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
Functionality cookies.
These are used to recognise you when you return to our website. This enables us to personalise our content for you. Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites.
How do we use cookies?
Our website uses mostly necessary cookies otherwise know as “first-party cookies.” These are cookies set and controlled by Klappir, not by any external organisation.
However, to view some of our pages, you will have to accept cookies from external organisations.
The three types of first-party cookie we use are to:
- store visitor preferences
- make our websites operational
- gather analytics data (about user behaviour)
Visitor preferences
These are set by us and only we can read them. They remember:
- if you have agreed to (or refused) this site’s cookie policy
- if you have already replied to our survey pop-up, signed up for a newsletter etc., so you won't be asked again
Technical cookies
- authentication cookies
- technical cookies required by certain IT systems
Analytics cookies
We use these purely for internal research on how we can improve the service we provide for all our users.
The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally).
Also, this data is not shared with any third parties or used for any other purpose. However, you are free to refuse these types of cookies.
Cookie name: _ga
Service: Google Analytics
Default expiration time: 2 years
Description: Used to distinguish users.
Cookie name: _gid
Service: Google Analytics
Default expiration time: 24 hours
Description: Used to distinguish users.
Cookie name: intercom-id
Service: Intercom Messenger
Default expiration time: 9 months
Description: Anonymous visitor identifier cookie.
Cookie name: fs_uid
Service: FullStory
Default expiration time: Set by FullStory
Description: Used for tracking website usage.
Cookie name: hubspotutk
Service: Hubspot
Default expiration time: Set by Hubspot
Description: Targeting Cookies set by Hubspot to keep track of visitors
Cookie name: __hssrc 1
Service: Hubspot
Default expiration time: End of session
Description: Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
Cookie name: __hs_initial_opt_in
Service: Hubspot
Default expiration time: 7 days
Description: This cookie is used in opt-in privacy policy, to prevent the banner from always displaying when visitors are browsing in strict mode.
Cookie name: _gcl_au
Service: Google Adsense
Default expiration time: Set by Google Ads
Description: Stores and tracks conversions
Cookie name: __hs_opt_out
Service: Hubspot
Default expiration time: 13 months
Description: Used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
This cookie is set when you give visitors the choice to opt out of cookies.
Cookie name: __hstc
Service: Hubspot
Default expiration time: 13 months
Description: A cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
Cookie name: _hjSessionUser
Service: Hotjar
Default expiration time: 12 months
Description: Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Third-party cookies Some of our pages display content from external providers, e.g. YouTube, Facebook and Twitter.
To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over.
But if you do not view this content, no third-party cookies are installed on your device.
Third-party providers on Klappir websites Some of our pages display content from external providers, e.g. YouTube, Facebook and Linkedin. To view this third-party content, their specific terms and conditions. This includes their cookie policies, which we have no control over.
Facebook
Google
LinkedIn
Hubspot
YouTube
These third-party services are outside of the control of Klappir. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.
How can you manage cookies? Removing cookies from your device You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.
How to remove cookies from your device: In general for most browsers, to clear cookies, select the Settings or Options menu in your browser, then go to either the Privacy or History section.
In most browsers, these settings can be reached by using the Ctrl+Shift+Del keyboard shortcut or Command+Shift+Del on a Mac.
Specific browser instructions might vary; look for your browser settings or options menu to find removal details. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set.
Managing site-specific cookies For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser
Blocking cookies You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).