Customer Success
Customer success journey
Our dedicated Customer Success Team will guide you through every step of the process, ensuring seamless planning and execution of your Customer Success journey. We start your journey with careful planning which will be the foundation for optimisation of your Klappir solution.
Customer help desk
Klappir's help desk provides technical support and guidance for users of the Sustainability Platform. We assist you with troubleshooting, resolving system issues, and answering questions about the Platform features. Users can submit requests through a ticketing system, receiving updates and solutions promptly. The help desk also offers access to the Knowledge base for self-help resources and best practices. The goal is to ensure a smooth user experience for organizations managing their sustainability efforts.
Customer network
If you need an advisory partner, we seamlessly connect you with the perfect partner for your requirements, ensuring expert guidance every step of the way. Our network of esteemed professional advisory partners is spanning multiple countries, each offering specialized advisory services that can be tailored to your needs.
Our Customer’s Success
We have been using Klappir‘s Sustainability platform for over five years and it has been an essential tool in keeping track of our climate footprint and taking action. It is user friendly and enables us to commit fully to our sustainability strategy.
Guðný Camilla Aradóttir, Ikea
Klappir has not only provided exceptional customer service but also a platform that very well integrates into our operations. Its user-friendly interface allows us to navigate independently, yet Klappir's continuous development ensures we're always equipped with the latest tools and insights about our data and performance. Moreover, its alignment with EU legislation and regulations underscores its reliability as a partner in our sustainability journey.
Jonas Fribo-Søndergaard, Silentia Global
Klappir’s software is very user-friendly and saves a lot of time in data collection, especially for scope 1 and 2. The data connections that have been set up in Klappir’s system have always saved a lot of time during the sustainability statement periods. Klappir helped Advania to build up a methodology for calculating the company’s total GHG emissions, which was a key factor in getting Advania's emission targets approved by the Science Based Targets initiative.
Thora Rut Jonsdottir, Advania
Klappir's Sustainability platform has helped us understand which aspects of the operation should be prioritized to reduce the agency's carbon footprint. Having all the data in one place saves both time and money as increased demands are being made on transparency and disclosure regarding the carbon footprint of government agencies.
Hekla Jósepsdóttir, Icelandic Coast Guard