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Klappir’s Customer Success Journey is a comprehensive, multi-phase framework designed to help organizations transform sustainability ambitions into verifiable, reportable outcomes. Built around the unique needs of companies navigating environmental, social, and governance sustainability challenges and regulations, Klappir’s journey offers hands-on guidance, platform mastery, and strategic partnership from onboarding to full sustainability reporting maturity.
Klappir offers a wealth of resources to help customer teams become confident platform users and internal sustainability champions:
These resources support users at all levels, whether they’re getting started or preparing for third-party limited assurance.
Klappir maintains a proactive support model to ensure customers are never alone in their journey:
This ensures consistent engagement, accountability, and real-time responsiveness across the lifecycle.
Klappir’s platform evolves based on real-world customer feedback. Input is gathered continuously through:
This customer-driven development ensures that new features, templates, and integrations reflect practical needs in a rapidly evolving sustainability landscape. By combining software, knowledge, and partnership, Klappir enables organizations to manage sustainability as a core operational discipline, not just a reporting requirement.