Service and supportKlappir Customer Success Journey
A Structured Path to Sustainability Excellence
Klappir’s Customer Success Journey is a comprehensive, multi-phase framework designed to help organizations transform sustainability ambitions into verifiable, reportable outcomes. Built around the unique needs of companies navigating environmental, social, and governance sustainability challenges and regulations, Klappir’s journey offers hands-on guidance, platform mastery, and strategic partnership from onboarding to full sustainability reporting maturity.
Learning, training, and enablement
Klappir offers a wealth of resources to help customer teams become confident platform users and internal sustainability champions:
- Instructor-Led Work Sessions: Guided implementation sessions tailored to the customer’s journey tier (Standard, Premium, Enterprise).
- Klappir Knowledge Base: An extensive library of documentation, guides, and best practices for sustainability data management and reporting.
- Role-Based Training: Targeted learning paths for sustainability managers, procurement teams, and financial controllers.
- Ongoing Webinars and Workshops: Themed around data integration, value chain performance, integration, and more.
These resources support users at all levels, whether they’re getting started or preparing for third-party limited assurance.
Ongoing Support and Community Engagement
Klappir maintains a proactive support model to ensure customers are never alone in their journey:
- Dedicated Sustainability Platform Specialist: Each customer is assigned a named expert who provides hands-on support throughout onboarding and beyond.
- Scheduled Check-Ins: Recurring syncs to assess progress, troubleshoot roadblocks, and adapt the journey as needed.
- Klappir Community and Partner Ecosystem: A growing network of sustainability leaders, consultants, and verified partners supporting industry-specific needs.
- Helpdesk and Live Support: Quick access to technical and regulatory expertise via Klappir’s in-house support team.
This ensures consistent engagement, accountability, and real-time responsiveness across the lifecycle.
Customer Feedback and Co-Development
Klappir’s platform evolves based on real-world customer feedback. Input is gathered continuously through:
- Check-in Sessions and Work Session Debriefs
- Support Tickets and Feature Requests
- Customer Advisory Boards
- Surveys and Roundtable Discussions
- This customer-driven development ensures that new features, templates, and integrations reflect practical needs in a rapidly evolving sustainability landscape.
By combining software, knowledge, and partnership, Klappir enables organizations to manage sustainability as a core operational discipline, not just a reporting requirement.