Klappir Help Desk

Our Help Desk is a critical part of your sustainability journey, ensuring you are never stuck, always supported, and fully equipped to move forward with confidence. Whether you’re onboarding, uploading data, or finalizing your sustainability statement, we keep you on track with fast, expert, and responsive assistance.

Klappir’s Help Desk is more than a technical resource, it’s a strategic enabler. We support platform users, partners, and administrators with:

• Fast ticket handling and prioritization
• Deep platform and sustainability knowledge
• Hands-on troubleshooting and proactive guidance
• Self-service empowerment through our comprehensive Knowledge Base

Our support team works hand-in-hand with your certified Klappir Partner to ensure smooth onboarding, efficient data integration, and confident reporting.

From first login to final audit, the Help Desk is ready to support you:

• During onboarding: We assist with setup, user roles, and configuration
• During operations: We resolve issues related to data imports, connections, dashboards, and platform navigation
• During reporting: We validate data structures, clarify reporting logic, and assist with sustainability statement generation

All support requests are submitted via our ticketing system and handled promptly. Ticket ownership is shared across the team to ensure nothing falls through the cracks.

To improve speed and accuracy, Klappir uses structured forms for common requests:

• Data connection setup and management
• Historical data collection
• Data cleaning and outbound data flow
• General platform inquiries

These workflows ensure faster resolution, fewer errors, and seamless coordination with our internal teams.

Our online Knowledge Base offers step-by-step guidance for everything from initial setup to advanced reporting. Whether you're a new user or an experienced sustainability manager, it’s your go-to resource for fast, reliable answers, reducing the need for tickets and boosting confidence.

The Help Desk also supports our global network of certified partners. Partners can:

• Submit tickets on behalf of their clients
• Access configuration templates and checklists
• Escalate complex issues directly to second-line support

For power users and enterprise customers, we offer targeted help with multi-entity configurations, statement prep, and audit readiness.

Every ticket is an opportunity to improve. We analyze Help Desk interactions to identify patterns, address pain points, and continuously enhance our platform and documentation, feeding directly into Klappir’s product roadmap.

The Klappir Help Desk is fast, knowledgeable, and built to scale. Whether solving a quick issue or guiding your team through a complex task, we turn sustainability complexity into clarity.

With Klappir, you're not just using software, you’re backed by a trusted support system built for long-term success.

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