Platform / Support
Support at every stage
In-platform guidance, self-serve resources, and direct support from the team and our partner network, connected and available when you need them.
Three channels, one connected system
Support isn't a single helpdesk. It's built into the platform, available in self-serve resources, and delivered hands-on by the team and partners. Each channel draws from the same knowledge base, so guidance is consistent regardless of how you reach it.
In-platform
Built into the platform
In-app guidance
The platform guides you through features and workflows directly, in-app guides, tooltips, banners, and contextual prompts. New features and updates are communicated where you'll see them, inside the product.
24/7 support in the messenger
Askur, our AI agent, is continuously trained by the Klappir team to support your platform use based on best-practices and sustainability principles. It provides you with contextual guidance as you work, assisting you directly within the platform whether you are navigating features, completing tasks, or looking up methodologies.
Knowledge base
The central reference for everything in the platform, implementation guides broken down by plan (Core, Growth, Impact), release notes, FAQs, methodology documentation, strategy, and best practices. One source of truth for platform and implementation success.
Take control of your journey with confidence and focus on achieving your goals
- Structured learning: Paths aligned to your yearly sustainability activities.
- Expert guidance: Step-by-step support aligned with global standards, plus access to advisory and mentorship, removing guesswork about where to begin and what comes next.
- Real-world scenarios: Grounded in practical business needs.
Hands-on support
People when you need them
Direct support from the customer success team. Submit requests, report issues, or ask for specialised help. Available when you need more hands-on support.
For onboarding, statement preparation, due diligence, data clean up and readiness for integration, and strategy, partners provide customised service and support. They work with the same knowledge base and Academy content, so the approach is consistent. Partners go deeper where your needs are specific.
Common questions about support
Answers to the questions we hear most often about getting help with the platform.
Every plan includes in-app guidance, Askur (our AI agent), the knowledge base, the Academy, and access to the service desk. Hands-on partner support is available for deeper onboarding, strategy, and implementation work.
Get started
Start with the Academy to build a foundation, or reach out directly if you have something specific you need help with.